FAQ's
Below are answers to the most frequently asked questions.
Our delivery service only delivers to mainland UK. The vans do not go on any ferries. This means we can’t deliver to Ireland, Northern Ireland, Jersey, Guernsey, Isle of Man, Isle of Wight etc. If you live off the mainland, you are welcome to arrange collection, using a specialist courier.
Yes, all fitting components are included with any of our balustrade systems. This includes all the required glass clamps and handrail brackets, as well as any required screws. All of our fitting components are made from brushed stainless steel. If you order a new handrail with your glass balustrade, the handrail is provided cut to length and with the glass clamps pre-fitted in the correct location and in the correct orientation based on your requirements.
Do not worry. StairFurb products are specifically designed to be DIY friendly and as such, we have a sensible amount of tolerance when it comes to providing measurements for your new products. The tolerances are provided during the ordering process, but you can also see them below:
Our delivery lead times are approximately 21 working days from receipt of order and payment. This may be up to six weeks for areas of Scotland, so please contact us before ordering if you require delivery to Scotland.
Delivery lead times will be extended by up to 14 days for customers paying with consumer finance, due to the 14 day cooling off period.
Sorry, we only deliver to mainland UK.
YES. You can collect from our factory in Barton Under Needwood. The postcode is DE13 8AJ.
Please not however:
– NO packaging is provided
– Glass is completely naked
– Onward transportation is at customers risk
– You must book collection date/time with our dispatch team.
Yes we do. Our standard newel posts come as 90mm x 90mm wide. If you require a different width, please call our sales team for a custom quote.
Our glass is 8mm toughened, with radius corners. It abides by the UK building regulations.
All our systems are made to measure, but we do have some set parameters and the longest a panel can be is 1100mm, which is due to building regulations.
Each section is made to measure and the longest we will make any panel of glass is 1100mm. If you divide the total handrail length by 1100mm you will have an idea as to how many panels will be provided for that section. Please note that we do also allow 25mm horizontal space between the newel post and glass, and between each panel of glass.
On clamped glass systems we allow for 25mm horizontal gap, between the newel post and the glass and between each panel of glass. For embedded glass systems the gap is 15mm.
On clamped glass systems, we also allow a vertical gap, top and bottom to allow for the glass clamps.
Yes you can if you want to have a clamped glass system. Usually once you remove the existing spindles and chocks of timber that are between each spindle, you will be left with a channel which will need filling. From our experience, it can be difficult to remove the spindles and pieces of timber without damaging the baserail or handrail. It’s for this reason that we generally advise that it’s best to replace both handrails and baserails.
Yes. We do now offer a survey and installation service, however, it is currently only available in certain postcode regions. We do also have ‘StairFurb Recommended Fitters’, who have installed StairFurb kits for a number of our happy customers and have been vetted by our team. There are also ‘Customer Recommended’ fitters, who have fitter our kits for a customer and been recommended.
All our products are produced to building regulations requirements. The glass is all toughened, with radius corners and the edges are all polished to avoid any sharp edges. We also use minimal gaps (25mm or 15mm) to prevent children putting limbs through gaps. Glass is not only very strong, but also extremely simple to wipe clean!
If you have any other questions, please feel free to contact us