• 1hr before your appointment, you will receive an sms and email with a link to your call. 
• 5min before your scheduled call, please click the link that will be sent to you by text message one hour before your scheduled call. Clicking the link will direct you to your video call. Please ensure you activate audio and video.
• If you need to change the time of your scheduled call or cancel it, please respond to the confirmation text at least one hour before the scheduled call.
• The call is 20mins long and will be with one of our trained technical sales advisors.
• A technical sales advisor will answer any technical questions you have, provide any pre-ordering advice needed, and guide you through the measuring process.
• You can order during the call or have a quote emailed to you, which is valid for 30 days (sale prices are only valid during the sale period).

Please be aware that during a video call with a StairFurb advisor, we will be able to guide you through our measuring process and answer any technical questions you may have that are easier explained during a video call. It is not possible for our advisor to see both ends of the tape measure and read the tape measure on your behalf, therefore StairFurb accepts no liability for the measurements that are taken. The customer is solely responsible for providing the correct measurements.