faqs

Yes, all fitting components are included with any of our balustrade systems. This includes all the required glass clamps and handrail brackets, as well as any required screws. All of our fitting components are made from brushed stainless steel. If you order a new handrail with your glass balustrade, the handrail is provided cut to length and with the glass clamps pre-fitted in the correct location and in the correct orientation based on your requirements.

Our delivery lead times are approximately 21 working days from receipt of order and payment. This may be up to six weeks  for areas of Scotland, so please contact us before ordering if you require delivery to Scotland. Sorry, we only deliver to mainland UK.

YES. You can collect from our factory in Barton Under Needwood. The postcode is DE13 8AJ.
Please not however:
– NO packaging is provided
– Glass is completely naked
– Onward transportation is at customers risk
– You must book collection date/time with our dispatch team.

Yes we do. Our standard newel posts come as 90mm x 90mm wide. If you require a different width, please call our sales team for a custom quote.

Our glass is 8mm toughened, with radius corners. It abides by the UK building regulations.

All our systems are made to measure, but we do have some set parameters and the longest a panel can be is 1100mm, which is due to building regulations.

Each section is made to measure and the longest we will make any panel of glass is 1100mm. If you divide the total handrail length by 1100mm you will have an idea as to how many panels will be provided for that section. Please note that we do also allow 25mm horizontal space between the newel post and glass, and between each panel of glass.

We allow for 25mm horizontal gap, between the newel post and the glass and between each panel of glass.
We also allow a vertical gap, top and bottom to allow for the glass clamps.

Yes you can. Usually once you remove the existing spindles and chocks of timber that are between each spindle, you will be left with a channel which will need filling. From our experience, it can be difficult to remove the spindles and pieces of timber without damaging the baserail or handrail. It’s for this reason that we generally advise that it’s best to replace both handrails and baserails.

No, we do not offer an internal fitting service. Our products are designed to be DIY fitted. If you are not capable of fitting the products yourself, we would suggest that you contact a local handyman or carpenter to fit the products for you. If you struggle to source a local contractor, it may be worth contacting Matt by email on matt.stairfitting@yahoo.co.uk He has fitted a lot of StairFurb products in the past with good results, is very familiar with our products and covers most of the country. Please note that we are not liable in any way for the work done by Matt, or any other fitter that may be used.

All our products are produced to building regulations requirements. The glass is all toughened, with radius corners and the edges are all polished to avoid any sharp edges. We also use minimal gaps (25mm) to prevent children putting limbs through gaps. Glass is not only very strong, but also extremely simple to wipe clean!

If you have any other questions, please feel free to contact us

The below video shows how you can fit a newel post with Spigot. If you don’t feel confident, we advise hiring a carpenter to fit the posts

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