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Most Asked FAQ's

Below are answers to the most frequently asked questions.

Our delivery service only delivers to mainland UK. The vans do not go on any ferries. This means we can’t deliver to Ireland, Northern Ireland, Jersey, Guernsey, Isle of Man, Isle of Wight etc. If you live off the mainland, you are welcome to arrange collection, using a specialist courier. 

Yes! All fittings are included with any of our balustrade kits. This includes any glass clamps and brackets for our ‘Clamped’ range as well as any required screws and dowels for our ‘Embedded’ range. In short, if you order a bespoke ‘kit’ we provide everything you’ll need. We even provide a tube of touch-up paint for our painted kits, just in case.

Tolerances vary between the different measurements and also dependent upon the type of balustrade kit you choose. The Stainless and Oak round clamped kits have the most tolerance, so if you are DIY measuring and worried about accuracy, this may be the best kit for you.

We’d always recommend booking a live video call. They are free!

While our kits are made for DIY installation, we understand that not everybody has the time or inclination to install their own balustrades. It’s for this reason that we have a postcode search function, enabling customers to view the local installation services available to them, including our very own StairFurb survey and installation service.

Our delivery lead times are approximately 21 working days from receipt of order and payment. This may be up to six weeks  for areas of Scotland, so please contact us before ordering if you require delivery to Scotland.

Delivery lead times will be extended by up to 14 days for customers paying with consumer finance, due to the 14 day cooling off period.

Sorry, we only deliver to mainland UK.

Yes we do. These are available in our parts shop and are not included as standard in  our balustrade kits.

Our standard newel posts come as 90mm x 90mm wide, but we also supply custom size newel posts from 70mm to 100mm wide. 

All our posts are supplied in oak, or pine which can be painted to match your handrail colour. 

Our glass is 8mm toughened. It abides by the UK building regulations. All our clamped glass has radius corners.

All our systems are made to measure, but we do have some set parameters and the longest a panel can be is 1100mm, which is due to building regulations.

Each section is made to measure and the longest we will make any panel of glass is 1100mm. If you divide the total handrail length by 1100mm you will have an idea as to how many panels will be provided for that section. Please note that we do also allow a horizontal space between the newel post and glass, and between each panel of glass. The horizontal gap is 25mm for Round Clamped Glass Kits, but 15mm for Embedded Glass Kits and Square Clamped Glass Kits. 

For Round Clamped Glass Balustrade Kits we allow for 25mm horizontal gap, between the newel post and the glass and between each panel of glass. For Embedded Glass Balustrade Kits, and for Square Clamped Glass Kits, the gap is 15mm.

YES. You can collect from our factory in Barton Under Needwood. The postcode is DE13 8AJ.
Please not however:
– NO packaging is provided
– Glass is completely naked
– Onward transportation is at customers risk
– You must book collection date/time with our dispatch team.

Yes you can if you want to have a clamped glass system. You can’t keep your existing handrails and have embedded glass though. Usually once you remove the existing spindles and chocks of timber that are between each spindle, you will be left with a channel which will need filling. From our experience, it can be difficult to remove the spindles and pieces of timber without damaging the baserail or handrail. It’s for this reason, and the fact that existing handrails often aren’t perfectly parallel to the baserail, that we generally advise that it’s best to replace both handrails and baserails.

All our products are produced to building regulations requirements. The glass is all toughened, with radius corners and the edges are all polished to avoid any sharp edges. We also use minimal gaps (25mm or 15mm) to prevent children putting limbs through gaps. Glass is not only very strong, but also extremely simple to wipe clean!

If you have any other questions, please feel free to contact us

Our our DIY fitting Guides page, you will see a video showing how to install spigot newel posts. 

If a customer is unable to find a saved cart link, we would only be able to find their saved cart link if they input their name when they saved the cart. If they didn’t then unfortunately we may not be able to find the link, unless they know what date and time the cart was saved. If they did input their name and/or know the date and time that the cart was saved, they can email this info to office@stairfurb.co.uk

We are happy to help. Please call us on 08006990021 during office hours, or email office@stairfurb.co.uk

If you would like to make an amendment to a measurement, the type of handrail, style of balustrade, the material of handrail, or color of handrail, click on “get a quote” in the navigation menu, and then select “online configurator”. Once in the configurator, you should be able to edit the dimensions of any sections and/or the style of balustrade and color or material of the handrail.

Our office opening hours are:

  • Monday to Thursday 10am until 4pm
  • Friday 10am until 2pm

Regular glass cleaner can be used to clean glass panels. We would advise not using any substances that are highly corrosive, as these could corrode the rubber inside clamps if they have clamps, or the silicone that they may put into the baserail of embedded kits. StairFurb does sell glass cleaning kits, which are purchased from the parts shop, here: https://stairfurb.co.uk/product/stairfurb-cleaning-kit/

You can buy stainless steel cleaner from most supermarkets. Stainless steel is a very easy material to clean.

To clean oak we would suggest using water and vinegar. Water and vinegar can be used to clean almost anything. It is a natural, non-toxic way to clean things without worrying about abrasive chemicals and fumes. After all of the dust and debris are removed from the railings and banister, spray a mixture of water and vinegar (1:1 ratio) on a cloth and wipe down the wood. It removes dirt, grime, odors, and kills bacteria, viruses, and mold. 

If you have ordered untreated oak, you should treat it immediately. While the oak is untreated, it is suseptable to warping and splitting, as it absorbs and released moisture due to changes in humidity and temperature.

Glass is very easy to wipe clean, so children’s hand prints or marks from pets are quickly and easily wiped off with standard glass cleaning products.

StairFurb balustrade kits are only compatible for stair sections if they have a closed stringer, as our baserails need a stringer to sit on. We do not produce glass that steps around the stair treads.

Our products come with a five year guarantee.

Price Related FAQ's

Below are answers to the most frequently asked questions about prices. 

If you are just looking for a price estimate, you can use our rapid price estimate system on this page: https://stairfurb.co.uk/instant-price-estimate/

 

If you want an accurate quote, there are two ways to get a quote:

• Using our DIY Configurator. Use our online configurator tool to follow the simple DIY steps to create a bespoke balustrade kit that fits your home. All you need is a tape measure to complete the process, by following our handy online videos. https://stairfurb.co.uk/configurator/

• By booking our complimentary 20-minute remote survey consultations. Our experts will discuss your style preferences, assist with measurements, and deliver an accurate quotation. Secure your consultation now for a hassle-free stair transformation. https://stairfurb.co.uk/book-video-call/

All our balustrade kits are bespoke made to every order, with the components being cut to each customers bespoke lengths in our UK based factory. As such, our prices are bespoke and are based on the dimensions of each section. If you are just looking for a price estimate, you can use our rapid price estimate system on this page: https://stairfurb.co.uk/instant-price-estimate/ . If you want a full quote, there are two ways to get a quote: • Using our DIY Configurator. Use our online configurator tool to follow the simple DIY steps to create a bespoke balustrade kit that fits your home. All you need is a tape measure to complete the process, by following our handy online videos. https://stairfurb.co.uk/configurator/ or • By booking our complimentary 20-minute remote survey consultations. Our experts will discuss your style preferences, assist with measurements, and deliver an accurate quotation. Secure your consultation now for a hassle-free stair transformation. https://stairfurb.co.uk/book-video-call/”

If you are just looking for a price estimate, you can use our rapid price estimate system on this page: https://stairfurb.co.uk/instant-price-estimate/

All information about our current sale on our sale page, which is https://stairfurb.co.uk/special-offers/

You should sign up for our newsletter as emails are always sent out to our newsletter to inform customers of upcoming sales. You can sign up for our newsletter using the form that is in the footer of every page on the website. 

We provide the very best prices possible and operate with low-profit margins in order to provide our customers with the very best prices. Unfortunately, we are not able to offer any additional discounts beyond what is shown as available.

All prices for our balustrade kits include the baserail, handrail, glass panels, and all the fixtures and fittings. Our handrails and baserails are bespoke cut to the required lengths and have all the required holes pre-drilled, making installation nice and easy for our customers. The bespoke cut glass panels are also included. Newel posts, newel post caps, and additional wall-mounted handrails are not included in our balustrade kits, but can be added as extra items from our parts and accessories shop.

If you go on our website (stairfurb.co.uk) and scroll down to the bottom of any page, the newsletter sign-up form is in the footer of every page

We do our very best to ensure that we not only provide our customers with the very best quality products but also with the best prices. If you are able to provide a like-for-like quotation that is cheaper than we offer, then we will beat it for you!

You can request a free brochure from us. You just need to fill in the form on this page: https://stairfurb.co.uk/request-a-brochure/

If you requested a prited brochure to be posted, it should arrive within 4 working days. If it has not arrived after 4 working days, please request another brochure and be extra cautious to ensure the address supplied is correct. You can request a brochure from this page: https://stairfurb.co.uk/request-a-brochure/

Measuring and Survey FAQ's

Below are answers to the most frequently asked questions about measuring and surveys.

The tollerances with the measurements provided vary, depending on the style of balustrade chosen and the measurement being taken:

Embedded Glass Balustrades and Square Clamped Balustreades

• Height Two measurement. +/-15mm tolerance allowed

• Length measurement. 0mm tolerance, as the handrail and baserail are cut to the length given.

• Angle. +/- 0.3 degrees. Any more is likely to be noticable with the human eye. 

Round Clamped Glass Balustrades

• Height Two measurement. +/-15mm tolerance allowed

• Length measurement. +/- 15mm tolerance, as the handrail and baserail are cut to the length given.

• Angle. plus or minus 0.3 degrees. Any more is likely to be noticable with the human eye. 

Keeping Existing Handrail Balustrade Kit

• Height One measurement. +/-2mm tolerance allowed

• Length measurement. +/- 20mm tolerance, as the handrail and baserail are cut to the length given.

• Angle. plus or minus 0.3 degrees. Any more is likely to be noticable with the human eye. 

Our video calls last 20 minutes

For a video call, customers will need a tape measure that is at least 5m and if possible a second person to film while they are measuring and a spirit level. They will also need to download the Google Meet app on a tablet or smartphone.

Ideally you do want to have a second person with you when you have a video call with the StairFurb sales team, as it make is much easier when you have one person filming and the other person taking the measurements. If you can’t have a second person with you though, it will be ok to do a video call on your own.

Customers will need to have a suitable wifi or 4G connection at the house for the video call.

You can book a 20 minute video call with the StairFurb technical sales team by visiting this link https://stairfurb.co.uk/book-video-call/. During these calls, the technical sales advisor will assist with advise with styling and design if you would like assistance with choices, but they will also guide you through taking the required measurements to get a quote.

All our video calls must be done on the Google Meet app, which is available on all android and apple devices. We are not able to complete video calls on facetime, whatsapp video call or any other video call system. The reason why we must use Google Meet, is that our sales staff do not use work mobile phones, and we record all video calls, which is only possible on Google Meet.

If you had a video call and want to place your order, you should have been sent a link to your basket after the video call. You can click on that link and place the order online. If you need any assistance with placing the order, simply reply to the quote email. Alternatively, email sales@stairfurb.co.uk

If a customer wants to order a stair section, we will require an angle measurement. If the customer does not have a digital angle reader, then they can click to say that on their order, and a digital protractor will then be posted free of charge, once the order has been placed. Once the customer has received the digital protractor and taken the angle reading, they can then input the angle in the order management page and sign their order off. We advise customers not to try and take the angle reading using a mobile phone app. We would advise they they either use our digital protractors unless they already own a similar device. The angle that we need for the stairs is the angle between the baserail and the newel post, NOT the angle from horizontal up to the baserail.

If you would like to have a handrail supplied a little over length, please email office@stairfurb.co.uk when you receive the order confirmation email, to request that the extra is added to the handrail length.

If nobody attended your video call, please email sales@stairfurb.co.uk and let the sales team know the time of their video call booking and which staff member they were meant to be booked with. The sales manager will then follow this up and hope to book a new video call at a suitable time.

If you are unable to attend your video call, pleaae email sales@stairfurb.co.uk to inform the sales team, or to click the link on the booking confirmation to edit your booking and then cancel the booking on the booing page.

If you haven’t received a link to your video call, then it may be that you input your email incorrectly when booking the video call, as the link is sent by automation. Please email sales@stairfurb.co.uk and say when their booking was meant to be.

If you want to make an amendment to a quote received after a video call, you can click the link provided to go into the basket. If they then click on “get a quote” in the navigation menu, and then select “online configurator”. Once in the configurator, you should be able to edit the dimensions of any sections and/or the style of balustrade and color or material of the handrail.

Delivery Related FAQ's

Below are answers to the most frequently asked questions about delivery. 

We endeavor to deliver all orders within three weeks of the order being signed off. For orders to Scotland however, we allow up to six weeks. We can’t promise to deliver any order sooner, as the delivery time would be dependent up on our courier’s delivery schedules, which aren’t arranged more than ten days in advance.

We are happy for customers to collect their orders from our factory. The address for our factory is Unit 9, Blakenhall Park, DE138AJ. It is important that customers who want to collect their orders are aware that glass is supplied unpackaged, so customers will need to provide their own protective blankets etc.

collections are made from our factory which is located at Unit 9, Blakenhall Park, DE138AJ

Unfortunately, we can’t promise to deliver any order sooner than three weeks after the order is signed off, as the delivery time would be dependent upon our courier’s delivery schedules, which aren’t arranged more than ten days in advance.

We endeavor to deliver as soon as possible, however, all our products are bespoke made in our UK-based factory. Handrails and baserails take approximately five days to be manufactured, while glass can take up to ten working days since we outsource the glass toughening process and this takes ten working days. We then have to manage our delivery schedule once the products are manufactured, and as such the whole lead time is approximately three weeks or fifteen working days. If customers require items soon, they do have the option to collect and products are usually ready for collection approximately ten days after an order is signed off by a customer.

It is important that the person who placed the order is home at the time of delivery, as all items should be carefully checked at the time of delivery. The delivery drivers are unable to deliver items unless they get their delivery notes signed.

Our delivery drivers drive long wheel base vans, not trucks. They are usually able to get access to most properties.

Our delivery drivers will gladly carry your products into a room of your choice.

Our delivery service is available to all mainland UK. Unfortunately, we do not deliver to Ireland, or any other islands or locations that would require the delivery van to go on a ferry.

The delivery driver will always try to send the customer a message 45 minutes before they arrive with the delivery. Deliveries a scheduled 7-10 days before a delivery is made and we aim to deliver within three weeks of an order being signed off (although we allow up to six weeks to deliver to addresses in Scotland).

If you would like to edit a delivery date, or discuss the delivery date for your order, please email office@stairfurb.co.uk

If you want to know about the time that a delivery will arrive, and you are asking on the day of the delivery then you should contact the courier directly by email on info@davantell.co.uk however, if you are enquiring about delivery times more then 36hr prior to the arranged delivery, then they should contact office@stairfurb.co.uk

A delivery date will be suggested approximately two weeks after you have signed off your order. The delivery date suggestion will be sent by email. If you have not had a delivery date suggestion and you signed off your order more than two weeks prior, you can email office@stairfurb.co.uk to ask for an update on your order.

If you would like to change your order to collect rather than have delivery, you can arrange this by email. You should email office@stairfurb.co.uk

If a customer has placed an order with collection, but would now like to change to have delivery, they can do this. In this situation, the customer should email office@stairfurb.co.uk

For assistance with an existing order, the customer should email office@stairfurb.co.uk

Installation FAQ's

Below are answers to the most frequently asked questions about Installation. 

We try to cater for installation nationwide. To see what local installatoin options are available in their area, customers should go to our ‘find your fitter’ page, where they can input their postcode and see the availability of their local installation services. Here is a link to the page: https://stairfurb.co.uk/findyourfitter/

Installation prices vary, depending on the number of sections, length of the section, number of newel posts, and location. As a rough estimate, the average installation price is about £400, but to get a better idea of price, the customer should book a 20min video call with one of our technical sales advisers. A video call can be booked online on this page: https://stairfurb.co.uk/book-video-call/

All our balustrade kits are designed to be DIY installed, but we appreciate that some customers don’t have the inclination or confidence to install their own staircase, so we have evolved our business and now offer local installation solutions for our customers. We have a postcode search system to allow you to see the installation services local to you and put assist you by putting you in contact with your local installer to get a quotation. You can search for your local installation services on this page: https://stairfurb.co.uk/findyourfitter/

We do have our own in-house installation service, which covers a good portion of the country. For customers who live outside of the zone that our in-house install team cover, we have customer-recommended fitters that have installed for customers before and have been recommended. There are also StairFurb-recommended fitters, that have installed for many of our customers and so we recommend using them if they are local. You can search for your local installation services on this page: https://stairfurb.co.uk/findyourfitter/

The time it takes to install StairFurb glass balustrades depends upon what is included in the order. Generally, it would take less than one day to install.

Our balustrade kits are specifically designed and manufactured made to be DIY installed, with the handrails and baserails cut to the required length and angle, holes are pre-drilled and all fixtures and fittings are supplied. The installation of our balustrade is a relatively simple DIY task. Dependent on the setup you have, removing the existing balustrade should also be a simple task. Replacing newel posts using spigot newel posts is a more advanced job, but still considered to be a DIY task for more advanced DIY’ers. Installing some straight-cut newel posts can be complex and we would always suggest hiring a professional to install straight-cut newel posts.

StairFurb balustrade kits should be installed by two poeple.

Installing spigot newel posts is considered an advanced DIY task, but if you equip yourself with our newel post fixing kit and just follow our video instructions closely it is a relatively simple task. You can see the fitting instructions on this page: https://stairfurb.co.uk/fitting-guides/

Customers can replace their newel posts and we suggest that customers change thier newel posts if their current posts are shaped. If customers have square, straight and solid newel posts, then we generally advise that they keep the existing posts. Existing posts being kept, can be sanded and painted to look nicer.

If you want to keep your existing handrails, you can. You should check that the handrail is running parallel to the baserail though, by measuring the height from the top of your baserail to the underside of the handrail. If there is a variance of more than 15mm between them at either end of the handrail, then we would suggest that you should have a new handrail as your existing handrail is not parallel to the baserail. If there is a variance in the measurement, but the variance is less than 15mm then you should use the lower height as your ‘height one’ when placing their order.

StairFurb includes a small piece of wood with delivered orders. This small piece of wood is a tool to measure the gap between glass panels and between the newel post and glass panels. For round clamped balustrade kits the gap is 25mm, but for embedded and square clamped glass kits, the gaps are 15mm.

If you are wondering what time your StairFurb fitter will arrive, please email install@stairfurb.co.uk or call 08006990021

If you has placed an order which includes installation and you are waiting for a survey, please email install@stairfurb.co.uk

If you have placed an order which includes installation, and have had the survey completed already, but are now wondering when the installation will be completed, you should please email install@stairfurb.co.uk

Below is a summary of the installation process for embedded glass balustrade kits.

You can see more info and video instructions on this page: https://stairfurb.co.uk/fitting-guides/

• Cut & Remove. Cut and remove existing spindles, baserail and handrails. Use filler and paint the newel posts as necessary.

• Place Your Baserail. Place the pre-cut baserail into position and fix it down with the supplied screws, through the pre-drilled holes.

• Place The Glass Panel. Place glass panels into the embedded channel, sit the handrail on top and mark handrail position on newel post.

• Place The Handrail. Place handrail in position and secure it with the supplied fixing components.

Below is a summary of the install process for round clamped balustrade kits.

You can see more info and video instructions on this page: https://stairfurb.co.uk/fitting-guides/

• Cut & Remove. Cut and remove existing spindles and (if being replaced) baserail and handrails.

• Place Your Baserail. Place the pre-cut baserail (with holes pre-drilled) into position and fix bottom clamps with the screws supplied.

• Handrail Brackets. Hold handrail brakets in the correct position and mark the screw holes with a pencil, then drill pilot holes. The handrail bracket heights are clearly shown on the production sheets which are provided with your delivery.

• Fix Your Handrails. Fix the handrail to the newel posts using the screws provided. The height from the top of the baserail to the underside of the handrail is shown on the production sheets.

• Place The Glass Panels. Starting at the bottom of the stairs and working your way up, place the bespoke glass panels into position (using the spacer block provided to set the correct gap either side of the glass) in the clamps and tighten the clamps with an 8mm Allen Key.

Below is a summary of the installation process for square clamped balustrade kits.

You can see more info and video instructions on this page: https://stairfurb.co.uk/fitting-guides/

• Cut & Remove. Cut and remove existing spindles and (if being replaced) baserail and handrails.

• Place Your Baserail. Place the pre-cut baserail (with holes pre-drilled) into position and fix bottom clamps with the screws supplied.

• Handrail Brackets. Hold handrail brakets in the correct position and mark the screw holes with a pencil, then drill pilot holes. The handrail bracket heights are clearly shown on the production sheets which are provided with your delivery.

• Fix Your Handrails. Fix the handrail to the newel posts using the screws provided. The height from the top of the baserail to the underside of the handrail is shown on the production sheets.

• Place The Glass Panels. Starting at the bottom of the stairs and working your way up, place the bespoke glass panels into position (using the spacer block provided to set the correct gap either side of the glass) in the clamps and tighten the clamps with an 8mm Allen Key.

• Fix Your Handrails. Fix the handrail brackets to the ends of the handrail and by tightening the grub screw and fix the handrails to the newel posts using the screws provided.

• Place The Glass Panels. Starting at the bottom of the stairs and working your way up, place the bespoke glass panels into position (using the spacer block provided to set the correct gap either side of the glass) in the clamps and tighten the clamps with an 8mm Allen Key.

Below is a summary of the install process for spigot newel posts.

You can see more info and video instructions on this page: https://stairfurb.co.uk/fitting-guides/

• Cut & Remove. Cut and remove existing spindles and (if being replaced) baserail and handrails.

• Place Your Baserail. Place the pre-cut baserail (with holes pre-drilled) into position and fix the bottom clamps with the screws supplied.

• Handrail Brackets. Hold handrail brackets in the correct position and mark the screw holes with a pencil, then drill pilot holes. The handrail bracket heights are clearly shown on the production sheets which are provided with your delivery.

• Fix Your Handrails. Fix the handrail brackets to the ends of the handrail and by tightening the grub screw and fix the handrails to the newel posts using the screws provided.

• Place The Glass Panels. Starting at the bottom of the stairs and working your way up, place the bespoke glass panels into position (using the spacer block provided to set the correct gap either side of the glass) in the clamps and tighten the clamps with an 8mm Allen Key.

Product Specification FAQ's

Below are answers to the most frequently asked questions about product specs. 

There are four different styles available:

1. Oak & Steel Spindles. Steel metal rods are inset into pre-drilled holes in oak handrail and baserails. The steel spindles are powdercoat painted black (RAL 9004). This option is only available with oak handrails or baserails. 

2. Embedded Glass Balustrade Kits. The glass is embedded into the handrail and baserail. There are no clamps required to hold the glass. With this style, the Custom glass panels inset seamlessly into the sleek baserail and handrail, uninterrupted by brackets or clamps. This style is available with the following handrail and baserail finishes:

• oak. The oak can be treated or untreated with acrylic oil. There is more information about this product on the following product page: https://stairfurb.co.uk/natural-oak-glass-staircases/

• Painted white. Pine handrails and baserails which are professionally painted in white. There is more information about this product on the following product page: https://stairfurb.co.uk/white-installations/

• Painted grey. Pine handrails and baserails which are professionally painted in grey. The colour reference for the grey paint is RAL7038. There is more information about this product on the following product page: https://stairfurb.co.uk/grey-glass-staircases/

• Painted black. Pine handrails and baserails which are professionally painted in grey. The colour reference for the black paint is RAL9004. There is more information about this product on the following product page: https://stairfurb.co.uk/black-glass-staircases/

• Primed ready for top coat of paint to be applied by the customer. Pine handrails and baserails which are professionally painted in with primer, making it easy for the customer to paint the handrails and baserails with their own paint. 

3. Square Clamped Glass Balustrade Kits. The glass is held to the handrail and baserail with brushed stainless steel clamps. The clampes a D shaped. While the style is called ‘square clamped’ the handrail is not actually a perfect square. The top side of the handrail is slightly  rounded for comfort. This style is available with the following handrail and baserail finishes:

• oak. The oak can be treated or untreated with acrylic oil. There is more information about this product on the following product page: https://stairfurb.co.uk/clamped-square-oak/

• Painted white. Pine handrails and baserails which are professionally painted in white. There is more information about this product on the following product page: https://stairfurb.co.uk/clamped-white-product/

• Painted grey. Pine handrails and baserails which are professionally painted in grey. The colour reference for the grey paint is RAL7038. There is more information about this product on the following product page: https://stairfurb.co.uk/clamped-grey-product/

• Painted black. Pine handrails and baserails which are professionally painted in grey. The colour reference for the black paint is RAL9004. There is more information about this product on the following product page: https://stairfurb.co.uk/clamped-black-product/

• Primed ready for top coat of paint to be applied by the customer. Pine handrails and baserails which are professionally painted in with primer, making it easy for the customer to paint the handrails and baserails with their own paint.

4. Round Clamped Glass Balustrade Kits. The glass is held to the handrail and baserail with brushed stainless steel clamps. The clampes a D shaped. The round handrails are round and have a diameter of 42mm. This style is available with the following handrail and baserail finishes:

• oak. The oak can be treated or untreated with acrylic oil. There is more information about this product on the following product page: https://stairfurb.co.uk/wood-installs/

• Stainless steel. The stainless steel handrail can come with painted (or unpainted) pine baserails, or oak baserails. There is more information about this product on the following product page: https://stairfurb.co.uk/round-stainless-clamped-kit/

There is also the option for customers to keep their existing handrails and just have glass and brushed stainless steel clamps. There is more information about this product on the following product page: https://stairfurb.co.uk/existing-handrail-with-glass/

The benefit of the Oak & Steel Spindles kit is that it is highly durable and very child friendly. For toddlers making their way up the stairs, they can hold the spindles for stability and safety.

The benefit of the round clamped balustrade kit is that it is modular, meaning it can easily be dismantled if the customer needs to remove the balustrade and allow for large objects to be carried up the stairs. Also, since the handrails are fixed to the newel post with brackets, there is more tolerance on the handrail length measurements.

The benefit of the embedded glass balustrade kit is that the top and bottom edges of the glass panels are inset into the handrail and baserail, meaning they are not visible, which makes the glass appear more transparent as you don’t see the edges of the glass. The embedded handrail is also a thicket profile than the round handrails, which means there is less flex in the handrail over longer lengths.

The benefit of the square clamped balustrade kit is that it has the thicker profile of handrail, meaning it has less flex over long lenghts. It also has the glass panels held in place with clamps which means that you can remove the glass panels if needed, in order to clean or decorate behind the glass panels.

• The baserail used for the oak & steel spindle kit is 60mm wide

• The embedded balustrade baserail is 57mm wide

• The round clamped and square clamped balustrade baserails are 60mm wide

• The baserail used for the oak & steel spindle kit is 27mm deep

• The baserails used for the square and round clamped balustrade kits are 27mm deep

• The baserails used for the embedded balustrade kits are 26mm deep in total, but the embedded channel is 16mm deep

The oak and stainless steel round handrails are both 42mm diameter

The glass clamps are 27mm wide

The glass clamps are 49mm tall

The glass clamps are 40mm long

The embedded handrails are 57mm wide and 60mm deep

The square handrails are 57mm wide and 60mm deep

The fixing plate which attaches the pivot bracket to the newel post is 100mm high and 65mm wide

The flange bracket, which connects the round handrail to the newel posts on landing sections is 55mm wide and 85mm high

All the brackets and clamps we supply are made from brushed stainless steel. We do not supply any polished, brass or any other types of metal finish, other than brushed stainless steel.

All the brackets and clamps we supply are made from brushed stainless steel. We do not supply any polished, brass or any other types of metal finish, other than brushed stainless steel.

The number of glass panels that will be used in any section is dependent upon the length of the section. All the panels will be the same size in each section and they will have a horizontal gap between each panel and at each end. The horizontal gap is 25mm for round clamped kits and 15mm for embedded glass kits and square clamped glass kits. The longest any one panel can be is 1100mm long. It is not possible to have a panel longer than 1100mm long, as this would be in breach of building regulation requirements. Customers are not able to specify the size of the horizontal gaps btween panels, or the size of the panels, as this is all calculated by automated systems which is based on these fixed parameters.

The gaps between the glass panels on embedded balustrade kits and square clamped glass kits is 15mm. The gaps between the glass panels on round clamped glass kits is 25mm.

The longest any glass panel can be is 1100mm. This is due to building regulatoins requirements and also for logistical reasons as glass panels any heavier could be too heavy for our team to handle safely.

All our internal glass is 8mm thick and toughened glass. All glass panels are polished on all edges. The glass panels used in the round-clamped kits and square-clamped kits have radius corners, but the embedded glass kits do not have radius corners on the glass as the corners of the glass are not exposed, since they are inside the embedded channel on the handrail and baserail.

All our glass is 8mm thick and toughened. All our glass abides by the required building regulations and has a subtle laser etched mark on the edge of the glass to show it has been manufactured according to building regulations.

We supply various newel post sizes:

• Standard size newel post which are 90x90mm wide are available in oak or pine, which can be painted in white, black, grey or primed. These are available as spigot newel posts which are 1000mm long (excluding the additional lenght of the spigot), or as straight cut newel posts which are available in length of 1.4m, 1.5mm or 2m.

• Custom size newel post which are available in up to 100mm wide are available in oak or pine, which can be painted in white, black, grey or primed. These are available as spigot newel posts which are 1000mm long (excluding the additional lenght of the spigot), or as straight cut newel posts which are available in length of 1.4m, 1.5mm or 2m.

The dowel, also known as a spigot or peg, in the spigot newel posts are 40mm diameter and protrude out of the post approximately 120mm

The dowel, also known as a spigot or peg, in the spigot newel posts are 40mm diameter and protrude out of the post approximately 120mm

Our oak newel posts, handrails, and baserails are made from pieces of solid oak that are laminated together, rather than using one solid piece of oak. The reason for laminating pieces of oak together, rather than using one solid piece of oak, is that it reduces the impact of warping which may occur with changes in humidity and heat.

Customers can keep their existing newel post, provided that they have a flat and square face, suitable for fitting the handrail to, and are safe and secure. If customers have shaped newel posts, we advise that they change the newel posts to square posts by fitting spigot newel posts as this will look nicer with the glass balustrades. Shaped newel posts can sometimes be problematic when fitting round clamped kits, as the handrail brackets may overhang the edge of the square section on the newel post. As such, we always advise customers that have shaped newel posts to change to square posts.

Shaped newel posts are newel posts which have a square base and top section, but then have shaped wood in the middle.

We would always advice customers who have shaped newel posts to replace them with square newel posts.

We do sell oak newel post cladding for standard size newel posts, which are 90x90mm, and we can also supply custom-sized oak newel post cladding to fit any newel posts which are not 90x90mm. Newel post-cladding kits can be found on this page: https://stairfurb.co.uk/product/custom-size-oak-newel-post-cladding-with-cap/ The oak newel post cladding comes with an oak newel post cap. We also sell a fixing kit for the newel post cladding kits, which you can buy from this page: https://stairfurb.co.uk/product/newel-cladding-fixing-kit/

For help with figuring our what size newel post you should have, we would advise that you book a video call with our technical sales team.

Newel posts, newel post caps, wall mounted handrails and other parts or fixing kits can be ordered from our parts shop, on this page: https://stairfurb.co.uk/parts-shop/

Custom newel post caps can be made to fit a post as wide as 100mm wide.

We do supply fixing kits for embedded balustrade kits, clamped balustrade kits, spigot newel posts, and for newel post cladding. The fixing kits can be purchased from our parts shop on this page: https://stairfurb.co.uk/parts-shop/

All our balustrade kits are bespoke made and include the required glass, baserails and handrails (if selected) and the fixing components. The kits do not inlcude newel posts or fixing kits, which can be ordered as extra from our parts shop.

Building regulations stipulates that the top of the handrail should be at least 900mm above the floor on landing sections, or 900mm above the treadline on stair sections.

Not every customer will need to abide by current building regulations. In general, you will only need to abide by current building regulations if you install a new staircase. If you are refurbishing an existing staircase, which was installed before the existing building regulations were instated, then you should not be required to abide by the new regulations. We always try to abide by current building regulations when it is possible, but if your existing newel post is not tall enough to allow this then we set the handrail or handrail bracket to 25mm below the top of the newel post.

If a landing handrail has a 90 degree return then the return length would have a glass panel if it is more than 75mm long. If it is less than 75mm long then it would not have a glass panel. Building regulations stipulates that there should be no gaps wider than 100mm

We supply wall mounted handrails in the following styles:

• Round stainless steel wall mounted handrails are available in lengths of 500mm, 1000mm, 1200mm, 1500mm, 1800mm, 2000mm, 2200mm, 2500mm, 2800mm, 3000mm, 3200mm, 3500mm, 3800mm, 4000mm

• Round oak wall mounted handrails are available in lengths of 500mm, 1000mm, 1200mm, 1500mm, 1800mm, 2000mm, 2200mm, 2500mm, 2800mm, 3000mm, 3200mm, 3500mm, 3800mm, 4000mm

• Embedded and Square style oak handrail are available in lengths of 500mm, 1000mm, 1200mm, 1500mm, 1800mm, 2000mm, 2200mm, 2500mm, 2800mm, 3000mm, 3200mm, 3500mm, 3800mm, 4000mm

• Embedded and Square style pine handrail, which can be pre-painted white, black or grey, are available in lenghts of 500mm, 1000mm, 1200mm, 1500mm, 1800mm, 2000mm, 2200mm, 2500mm, 2800mm, 3000mm, 3200mm, 3500mm, 3800mm, 4000mm

The position of the clamps on the wall mounted handrail, and the number of clamps varies dependent upon the length of the handrail:

• 500mm handrail kit: Saddle brackets fitted at 150mm / 350mm

• 1000mm handrail kit: Saddle brackets fitted at 150mm / 850mm

• 1200mm handrail kit: Saddle brackets fitted at 150mm / 1050mm

• 1500mm handrail kit: Saddle brackets fitted at 150mm / 1350mm

• 1800mm handrail kit: Saddle brackets fitted at 150mm / 900mm / 1650mm

• 2000mm handrail kit: Saddle brackets fitted at 150mm / 1000mm / 1850mm

• 2200mm handrail kit: Saddle brackets fitted at 150mm / 1100mm / 2050mm

• 2500mm handrail kit: Saddle brackets fitted at 150mm / 1250mm / 2350mm

• 2800mm handrail kit: Saddle brackets fitted at 150mm / 1400mm / 2650mm

• 3000mm handrail kit: Saddle brackets fitted at 150mm / 1050mm / 1950mm / 2850mm

• 3200mm handrail kit: Saddle brackets fitted at 150mm / 1117mm / 2085mm / 3050mm

• 3500mm handrail kit: Saddle brackets fitted at 150mm / 1217mm / 2284mm / 3350mm

• 3800mm handrail kit: Saddle brackets fitted at 150mm / 1025mm / 1900mm / 2775mm / 3650mm

• 4000mm handrail kit: Saddle brackets fitted at 150mm / 1075mm / 2000mm / 2925mm / 3850mm

The steel metal spindles are 16mm wide in diameter.

The steel metal spindles are round.

The gaps between the steel metal spindles are 75mm horizontal gaps on both landings and on staircases. The gaps between the first and last metal spindle in a section, and the newel posts, will vary depending upon the length of the section.

The length of the steel metal spinles is custom, dependent upon the Height Two measurement supplied.

All our oak is American White Oak.

Our oak is American White Oak. Oak is a natural product and every piece is slightly different in colour, since every oak tree has different grains and different shades.

our stringer cladding is 8mm thick and the length is custom. You can find our stringer cladding product in our parts shop here: https://stairfurb.co.uk/product/custom-american-oak-stringer-cladding/

The StairFurb oak newel post cladding is 8mm thick oak. The pieces are 1.5m long and the standard newel post cladding kit is made to fit a newel post 90mm wide, however we are able to provide custom oak newel post cladding kits, which are made to fit any newel post width. The oak newel post cladding kits do come with an oak newel post cap included. You can find the oak newel post cladding kits on this page: https://stairfurb.co.uk/product/custom-size-oak-newel-post-cladding-with-cap/

No, we do not offer frosted, tinted, or satin glass. All our glass is transparent glass.

No, we don’t offer square metal spindles. Our metal spindles are round.

Yes. Some of our oak handrails and baserails may have finger joints, but we always do our best to pick pieces of oak that are very similar in colours. 

Order Related FAQ's

Below are answers to questions about an order that has been made.

If a you identify any faults or damage to any of your products and the delivery driver is still at your property, so you are yet to sign the delivery note then you should ask the delivery driver to edit the delivery note to mention the damaged glass. If this is done, then a replacement panel would usually be delivered free of charge. If however you only noticed the damage on the glass after you have already signed the delivery note and the driver has left your property, then it’s not possible for us to know if the glass was damaged in transit by the delivery drivers, or whether you accidentally damaged the glass after receiving the delivery. In this case it’s often not possible for us to replace the glass at free of charge and you may need to pay for the cost of a replacement glass panel. If a replacement panel is required and it is not supplied free of charge, then you would only pay the cost of the glass and delivery, not the usual selling price. You should email office@stairfurb.co.uk clearly showing the damaged area on the glass.

If there is a scratch on a glass panel is only very fine, sometimes it is possible to remove the small scratch by rubbing it with metal polish, which is slightly corrosive and can rub back a very thin layer of glass.

If you belive that your order is missing parts, we ask you to check their delivery note to see if the item is listed there. If it is not, then we would ask you to check your original order confirmation email to see if the item was included on the order. If it was then you should either email office@stairfurb.co.uk or call on 08006990021 . If the item was not included on the delivery note, or on your order confirmation, then you will not have paid for the items. You can then either order the items from our website, or contact us on 08006990021 or email office@stairfurb.co.uk

If a customer has issues signing off their order, or their order management page won’t load, they should email office@stairfurb.co.uk

After placing an order, you will need to sign off your order. You will be sent a link to your own personal order management page. On the order management page you will see the contents of your order and the dimensions. You should check the dimensions are correct, input any missing dimensions and, once you are happy that all dimensions are correct, you should click the green button at the bottom of the order management page to sign off your order. Once an order is signed off, StairFurb then creates the production sheets and starts production of the order. You will receive an email update when their order goes into production.

If you order a glass balustrade for a staircase section, the angle of the staircase is required before we can manufacture the balustrade kit. If you do not have a suitable device to read the angle of the staircase when they are placing their order, it is not a problem. Within the order process on the StairFurb website, it asks you whether you have a digital angle reading device. If you select to show that you do not have a digital angle reading device then you are sent one by post, free of charge, once you place your order. If you have a digital angle reading device posted to you, when you have taken the angle reading for their stair section you should go into their order management page (the link to your order management page was included on the order confirmation), input your angle, check all their measurements and then click to sign off your order.

If  you want to change a dimension on an existing order then:

• if you have not yet signed off your order, you should go into your order management page and edit the dimension before you sign off your order. Any additional payment or refund required due to the change will be resolved in the order management page.

• if you have already signed off your order, it may be too late to make a change if the order is already in production. You should email office@stairfurb.co.uk to ask if it is still possible to make the change.

If a customer can’t find their original order confirmation email in order to get the link to their order management page, then they can retrieve the link to their order management page on this page: https://stairfurb.co.uk/recover-order/

If you have an issue with an order that was installed by StairFurb’s own installation team, then you should please email install@stairfurb.co.uk with a description and some photos to illustrate the issue. 

If you have had delivery and feel that the dimensions are incorrect, please try to get some photographic evidence and send that, along with a description, and your order number, to office@stairfurb.co.

If a customer believes that the angle of their glass is incorrect:

• if they do still have a digital protractor, they could double-check the angle of the glass, to see if that matches the angle on their order. If the glass angle is the same as the angle on their order then this would suggest that they may have provided an incorrect angle with their order, in which case we would be happy to provide replacement glass at cost value. To arrange this, they should email office@stairfurb.co.uk If the glass angle is different to the angle on their order, then they should email office@stairfurb.co.uk with an explanation, images showing the issue and their order number.

• If they don’t have the digital protractor, they should email office@stairfurb.co.uk with photos illustrating the issue, their order number and request a digital protractor to check the angle of the glass.

We only send out the protractor once you have placed your order. You then hold onto the protractor and return it to the delivery driver when your order is delivered. The protractor will be sent out first class post the next working day after you place your order. If you haven’t received your protractor after four working days, please email office@stairfurb.co.uk

Our stainless steel is all brushed stainless steel, which is 304 grade stainless steel. It isn’t suitable for external use. 
 
Our newel posts are not supplied with any fixtures or fittings. You can order a newel post fixing kit for our spigot newel posts from our parts shop here: https://stairfurb.co.uk/product/newel-post-fitting-kit/
 
If you are having trouble entering your angle into the order management page, please email office@stairfurb.co.uk with your order number and angle.
 
If you would like to amend the style of an existing order that is not yet in production, please email office@stairfurb.co.uk to request that change. There may be a change to the total price, which can be resolved with our team.
 
If you are having any problems with adding or removing items from the order management page, please email office@stairfurb.co.uk to request the change. You should reference your order number on the email, please. 
 
To sign off your order, you should go to your order management page, check that all your dimensions are correct and then click the ‘sign off order’ button at the bottom of the page. You should have a link to your order management page in your order confirmation, or you can get the link sent to you by visiting this page: https://stairfurb.co.uk/recover-order/
 
Yes, you can book a 20min video call to check the measurements for your order if you like. You can book the video call on this page: https://stairfurb.co.uk/book-video-call/
 
If you have a short return (less than 120mm) you would not have a clamp fitted to the handrail, as it would then not be central on the panel of glass. The clamp should instead be fitter to the newel post and hold the glass from the side, with the second clamp being on the baserail.
 
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