Terms & Conditions
Please read these item terms and conditions (“Product terms”) thoroughly as they laid out the terms under which you as the customer will undertake dealings with Starirfurb. The following rules relate to the purchasing of goods from our website. If you purchase goods from our site, our Terms and conditions of supply will apply to the sales.
STAIRFURB strives to give customers complete satisfaction and so you don’t get lost in our Terms and Conditions here is a handy guide to the terms used including;
• ‘You/the customer‘, this refers to the customer seeking to purchase ‘Goods’ from STAIRFURB.
• ‘We/Us/the Company‘, who are Homespace Installations Ltd, company registration: 09287041 located at Unit 21, Blakenhall Park, Bar Lane, Barton under Neewood, DE13 8AJ trading as STAIRFURB. VAT No: 234 6232 27
• ‘Goods‘, this means any products manufactured and supplied to ‘You’ by STAIRFURB in accordance with the Conditions set out below.
• ‘Condition‘, this refers to the rules set out below including any special terms and conditions agreed in writing by us.
• ‘Contract‘, this is the legal agreement for the purchase of Goods made between you and STAIRFURB.
All images/CGI’s featured on the website are for illustration purposes only and are displayed with the permission of the manufacturer’s and supplier’s permission.
All products shown are subject to availability at the time of ordering. We will make every effort to ensure items that are out of stock will be removed from the site or a shown to be out of stock on the product page. We offer no guarantee of stock availability and this website does not constitute an offer of sale.
The Contract and Conditions here stated shall be governed by the laws of England, and you agree to submit to the non-exclusive jurisdiction of the English courts.
Any notice required or permitted is to be given by either party to the other under the Conditions these shall be made in writing and addressed to the other party and delivered to the address provided at the time of order is confirmed or any subsequent or alternative address which one party may notify to the other from time to time.
The terms and conditions do not affect your statutory rights.
Pricing & Offers
All prices listed are in British Pounds (GBP) and include VAT at 20% (shown at basket on Designer/Quotation).
We endeavour to have all goods prices and product specifications listed be accurate at the time of purchase. However, we are entitled to amend the price to take into consideration any increase in supplier’s prices, inflation, taxes or if the price is wrong due to human error or omission whether or not the order has been confirmed.
When visiting the website it may occur that your web browser will display old pages as part of its stored memory, to avoid viewing old pages, where prices may be inaccurate, you can refresh your internet browser to make sure you are viewing the most up to date version of that page.
Any offers or vouchers provided by STAIRFURB can only be used on its own and not in conjunction with any other offer unless explicitly stated by the Company. We reserve the right to end offers, vouchers and other promotions at any time.
When paying online you want to pay safely, that’s why we use STRIPE, a secure payment gateway with features that include fraud prevention. Your debit/credit card details will remain secure and will not be visible to STAIRFURB staff nor will they be saved. Once the order is placed we will charge your debit/credit card for the full amount owing. If the payment is not possible we may cancel or suspend the order and any further deliveries.
We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
Your Account & Password
Delivery & Collection
Delivery prices vary, depending upon products/parts ordered – delivery is shown at basket level.
If an item is out of stock we will attach a notification to the website listing, please refresh your browser when purchasing to have the most up to date stock information. If goods are ordered over the weekend or a bank holiday for next day delivery the start date for the order will be taken as the next working day for delivery purposes. Responsibility for disposing of packaging materials rests upon the purchaser. Please contact us directly for the most up to date stock information.
We will aim to deliver goods by the time stated but these times are not guaranteed and we accept no liability for late delivery. We would like to make you aware that if you have glass on your order this might be delivered on a different vehicle to your fixings, all your fixings will be delivered by a third party or our own transport. Under certain circumstances we can give the drivers special delivery instructions but we will not leave products in areas such as sheds or with a neighbour unless explicitly directed to by the customer. We are not responsible for any delays made by the 3rd party courier.
Your glass will be delivered by a third party strapped to an A frame or our own transport, it is important that you check it as it is being unloaded. Any problems with the glass must be notified immediately, we will not be liable for ANY issues with glass if it has been taken off the A frame and Installed.
Next Day delivery is available on stock items subject to availability but 3-5 days on posts and materials and 7-10 days on glass items is standard. Delivery timescales are made in good faith, but cannot be taken as precise or exact information as precise or exact.
Once you have received your standard products order, we advise you check the products before signing for them and do not put them in storage without inspection as we require notification of damaged products within 5 working days of receipt of the goods. You can notify us through email via info@Stairfurb.co.uk or telephone operations on 0800 699 0021.STAIRFURB customer services will endeavour to replace or refund damaged goods where possible.
Unfortunately, we do not deliver to addresses outside mainland UK.
We accept no liability for any goods received or unpacked by anyone other than the purchaser, so please ensure the purchaser is available to sign and inspect the goods. If the goods received are damaged and have been signed for the Company is no longer liable to refund the products. We reserve the right to refuse returns on items that are not stock items.
Returns policy – StairFurb systems are made to measure and therefore non-refundable.
All glass and handrail is cut to fit the sizes provided by you. By placing an order using our Quote tool we can accept no responsibility for inaccuracies in sizes or angles provided by you, the customer. We accept no responsibilities for angles taken using smart phone angle finder Apps, this is for guidance only. It is your responsibility to check the accuracies of the angles given. If you are struggling we strongly suggest calling us for help and advice.
Misunderstanding the Stairfurb Designer
– We have done our very best to explain and guide you through the process of ordering your new staircase, if you do not understand any part of the process we strongly suggest giving us a call, our friendly team are more than willing to help! We accept no responsibility for staircases being ordered incorrectly.
STAIRFURB Products strongly advise you not to book installers until you have received the items and you are satisfied that they are not damaged once the purchaser has inspected them. We will not be held responsible for the cost of installers and any related costs, loss or compensation in any way.
Warranty & Liability
We provide a warranty that on delivery and for a period of 12 months from delivery, the Products shall be free from material defects. However, this warranty does not apply in the circumstances described below
• The warranty in clause does not apply to any defect in the Products arising from:
• fair wear and tear;
• willful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
• if you fail to operate or use the Products in accordance with the user instructions;
• any alteration or repair by you or by a third party who is not one of our authorised repairers; or
• any specification provided by you.
If you are a consumer, this warranty is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
If you are a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling Regulations 2000) during the period set out below. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
However, this cancellation right does not apply in the case of any Stairfurb designer made-to-measure or custom-made products or products made to your specification or clearly personalized.
Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 7 working days in which you may cancel, starting from the day after the day you receive the Products. Working days means that Saturdays, Sundays or public holidays are not included in this period.
To cancel a Contract, please contact us in writing by sending a letter to Homespace Installations Ltd Unit 9, Blakenhall Park, Bar Lane, Barton under Neewood, DE13 8AJ. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by post, then your cancellation is effective from the date you posted the letter to us.
You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described above. If you returned the Products to us because they were faulty or mis-described we are not liable to refund or replace the items.
If you have returned the Products to us because they are faulty or mis-described, we will refund the price of a defective Product in full, excluding delivery charges. We refund you on the credit card or debit card used by you to pay.
If the Products were delivered to you:
• you must return the Products in original packaging to us as soon as reasonably practicable. If the Products require collection, we will collect the Products from the address to which they were delivered. We will contact you to arrange a suitable time for collection;
• you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
Details of your legal right to cancel and an explanation of how to exercise it are provided in the Dispatch Confirmation.
As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy or these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
Ownership of Rights
This website is the copyright of Homespace Installations Ltd trading as STAIRFURB. All Intellectual Property Rights and all other rights in the Goods shall be owned by the Seller solely. In this condition reference to Intellectual Property Rights shall mean all patents, rights to inventions, utility models, copyright and related rights, trade marks, Service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for any renewals or extensions of such rights, and all similar or equivalent rights or forms of protections in any part of the world.
Limitation of our Liability
The following provisions set out the entire financial liability of the Seller (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the Buyer in respect of:
Any breach of these conditions; any use made or resale by the Buyer of any of the Goods, or of any product incorporating any of the Goods; and any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract.
All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the Contract. Nothing in these conditions excludes or limits the liability of the Seller: for death or personal injury caused by the Sellers negligence; or under section 2 (3), Consumer Protection Act 1987; or for any matter which it would be illegal for the Seller to exclude or attempt to exclude its liability; or for fraud or fraudulent misrepresentation
The Sellers total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Contract shall be limited to the Contract price; and the Seller shall not be liable to the Buyer for loss of profit, loss of business or depletion of goodwill in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the Contract.
Other Important Terms
We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you in writing if this is to happen.
You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of the our warranty to the recipient of the gift without needing to ask our consent.
This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. However, if you are a consumer, the recipient of your gift of a Product will have the benefit of our warranty, but we and you will not need their consent to cancel or make any changes to these Terms.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will e governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).