Delivery and Collection
Your balustrade kit is made to order and delivered across mainland UK by a specialist courier. Every part arrives together in a single delivery, carried into your home rather than left at the kerb.
How long does delivery take?
Because each kit is cut and prepared to your measurements, there’s a short lead time while we make it. Here’s what to expect.
Delivery & Lead Times
StairFurb Order Schedule
| Order Type | Typical Lead Time |
|---|---|
| Bespoke balustrade kits | Around 3 weeks from order |
| Remote parts of Scotland | 4 to 6 weeks |
| Small parts and accessories | 3 to 4 working days |
Small parts and accessory orders are sent separately by Royal Mail, with delivery costs calculated at checkout.
Your whole kit arrives together
Your full balustrade kit is delivered in one go, not split across several parcels arriving on different days. Every panel, rail and fixing turns up in the same delivery.
That makes planning your installation far simpler. You’ll have everything on site and checked before you pick up a single tool, so there’s no waiting on a missing part halfway through the job.
For this reason, we’d suggest waiting until your kit has arrived and been checked before booking a fitter or setting aside your installation weekend.
Delivered into your home, not left at the kerb
Many couriers only offer curbside delivery, which means heavy glass panels and long lengths of handrail and baserail get left at the kerb for you to move yourself. We do things differently.
Our driver brings your kit to the room of your choice, provided it’s on the ground floor. Everything is carried inside and checked over with you before the driver leaves.
Why we use a specialist courier
Many couriers only offer curbside delivery, which means heavy glass panels and long lengths of handrail and baserail get left at the kerb for you to move yourself. We do things differently.
Our driver brings your kit to the room of your choice, provided it’s on the ground floor. Everything is carried inside and checked over with you before the driver leaves.
How the delivery process works
- Place your order online or with our team.
- We’ll email you a proposed delivery date. You can accept or decline it at the click of a button. Declining a date may delay your delivery.
- Once your date is confirmed, the driver sends an ETA the evening before.
- Someone needs to be at the address to receive the kit and sign for the quantity and condition of the items.
Checking your delivery
Please check all items carefully when they arrive and sign for the quantity and condition. We’re unable to accept claims for damaged or missing items once a delivery has been completed, so it’s worth taking a few minutes to look everything over with the driver.
It’s also worth handling the goods with care during your installation, particularly the glass panels.
Collection from our factory
You’re welcome to collect your order directly from our factory in Barton-under-Needwood, DE13 8AJ.
All collections must be arranged in advance. Please wait until you’ve had confirmation that your items are ready before you set off, so you don’t have a wasted journey. Collections are available during our factory operating hours of 8am to 4pm.
Get in touch if you have any other questions about delivery or collection. You can also read our
Terms and Conditions for more detail.
Delivery FAQs
How long does delivery take?
Bespoke balustrade kits are usually delivered around 3 weeks from order. Small parts and accessories arrive within 3 to 4 working days by Royal Mail.
Do you deliver to Scotland and remote areas?
Does my whole kit arrive in one delivery?
Yes. Your full balustrade kit is delivered together in a single delivery, so you’ll have every part on site before you start fitting.
Will the driver bring it into my house?
Yes. Your kit is delivered to the room of your choice on the ground floor, carried inside and checked with you. It isn’t left at the kerb.
How much does delivery cost?
Delivery is priced by location because of the specialist handling our products need. Your delivery cost is shown clearly before you complete your order.
Can I collect my order instead?
Yes. Collection is available from our factory in Barton-under-Needwood by prior arrangement, during operating hours of 8am to 4pm.
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