THANK YOU FOR BOOKING YOUR VIDEO CALL.
PLEASE SEE THE INFORMATION BELOW THAT WILL BE USEFUL BEFORE YOUR APPOINTMENT.
GRAB AN EXTRA 5% DISCOUNT IF YOU ORDER DURING THE CALL!
Make sure you arrive on your video call knowing what style you want and what your budget is, because if you order during the call, then your sales technician will be able to provide you with an extra 5% discount.
This short video gives great tips for people booking a video call.
What happens before/during a StairFurb video call?
- 1hr before your appointment, you will receive an sms and email with a link to your call.
- 5min before your scheduled call, please click the link that will be sent to you by text message one hour before your scheduled call. Clicking the link will direct you to your video call. Please ensure you activate audio and video.
- If you need to change the time of your scheduled call or cancel it, please respond to the confirmation text at least one hour before the scheduled call.
- The call is 20mins long and will be with one of our trained technical sales advisors.
- A technical sales advisor will answer any technical questions you have, provide any pre-ordering advice needed, and guide you through the measuring process.
- You can order during the call or have a quote emailed to you, which is valid for 30 days (sale prices are only valid during the sale period).
What should i know before booking my video call?
- View our product pages for embedded and clamped glass kits, so you know which style you would like to be quoted for.
- You should understand that you are liable for the measurements which are taken. Please see the info at the bottom of this page, and our terms and conditions, regarding liability.
- There is some terminology that our advisors will use when referring to certain parts of the staircase. Please see the ‘Terminology’ images at the bottom of the page and familiarise yourself with the terms shown.
What do i need for my video call?
- A tape measure that is at least 5m long.
- A second person with you. One person to do the measuring, while the other films and talks to the advisor.
- A spirit level may be needed for some setups.