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StairFurb Help Centre

Welcome to Our Help Centre

If you need any help with ordering a kit, managing your existing order or with an installed kit, we hope the guides contained in this list will help you. Can't see the guide you need? Please contact one of the team and we'll help you out as quick as we can.

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Frequently Searched Guides

Starter Guide

Interested in placing an order for a StairFurb stair kit but not sure where to start? Our starter guide goes through the process, step-by-step.

Getting Staircase Inspiration

Our customer gallery is full of our customers pictures uploaded to our Instagram.

Finding Your Fitter

If you prefer to have a staircase installed for you, use our interactive map or postcode search function to see if you are located within our installation zone, or find a local recommended fitter.

FAQs

All questions we're commonly asked are included here.

Managing Your Video Call

Need to make changes to your video call appointment and not sure how? This guide shows you where to look.

Ordering a Brochure

Prefer to flick through a brochure of the latest StairFurb range? Get a mailed brochure to your door for free.

Managing Your Order

Need to make a change to your order or delivery address? This guide explains what we can do to help.

About stairfurb

Want to know a little more about us? This page provides more info about our company.

Measuring & Installation Guides

Measuring your Staircase

A written step-by-step guide to help you measure your staircase to be given in our configurator.

Installing your Glass Staircase

A step-by-step fitting guide for installing our kits. You will receive instructions for your specific kit

Post-Installation Guides

Painting Your Staircase

Wanting to add your own finishing touch to your StairFurb staircase? Read this step-by-step guide for painting wooden staircase parts.

Cleaning Your Staircase

A guide on how best to keep your staircase clean.

StairFurb is the trading name for Homespace Installations Ltd

All images are for reference only, exact design and finish may vary
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MADE IN THE UK
10 YEAR WARRANTY
3 WEEK LEAD TIME (6 WEEKS FOR SCOTLAND)

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Tel: 0800 699 0021
For sales: sales@stairfurb.co.uk
For after-sales support: office@stairfurb.co.uk
Head office: The Hayloft, Blakenhall Park, Bar Lane, Barton under Needwood DE13 8AJ

Copyright © 2023 Stairfurb. StairFurb is the trading name of Homespace Installations Ltd; a company registered in England & Wales with the incorporation number 09287041. Please note that StairFurb is not authorised by the Financial Conduct Authority, and we do not offer financial advice. We have an affiliation with  Zopa Embedded Finance Limited trading as Dividebuy (14602085). Any credit agreement with this provider may not fall under the jurisdiction of the Financial Ombudsman Service. Credit may be available to permanent UK residents aged 18+, subject to status. Any missed payments may affect your ability to obtain credit from DivideBuy and other lenders. Please spend responsibly.

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DO IT YOURSELF

Grab your tape measure and follow our step-by-step video tutorials to get your quote

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LET US GUIDE YOU

Share photos of your existing staircase. We check compatability, provide an estimate, then schedule a video call to guide you through the measurement process

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Video Call Measure

Get help measuring and a free no-obligation quote on a free 20-minute video call from the comfort of your own home. Speak with our expert team about your staircase upgrade.

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DIY Online Configurator

Measure your staircase using our online video tutorials and input them into our online configurator for a free, no-obligation quote. It takes less than 15 minutes.

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