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StairFurb Help Centre

Welcome to Our Help Centre

If you need any help with ordering a kit, managing your existing order or with an installed kit, we hope the guides contained in this list will help you.

Can't see the guide you need? Please contact one of the team and we'll help you out as quick as we can.

Frequently Searched Guides

Starter Guide

Interested in placing an order for a StairFurb stair kit but not sure where to start? Our starter guide goes through the process, step-by-step.

Managing Your Video Call

Need to make changes to your video call appointment and not sure how? This guide shows you where to look.

Getting Staircase Inspiration

Our customer gallery is full of our customers pictures uploaded to our Instagram.

Ordering a Brochure

Prefer to flick through a brochure of the latest StairFurb range? Get a mailed brochure to your door for free.

Finding Your Fitter

If you prefer to have a staircase installed for you, use our interactive map or postcode search function to see if you are located within our installation zone, or find a local recommended fitter.

Managing Your Order

Need to make a change to your order or delivery address? This guide explains what we can do to help.

FAQs

All questions we're commonly asked are included here.

About stairfurb

Want to know a little more about us? This page provides more info about our company.

Measuring & Installation Guides

Measuring your Staircase

A written step-by-step guide to help you measure your staircase to be given in our configurator.

Installing your Glass Staircase

A step-by-step fitting guide for installing our kits. You will receive instructions for your specific kit

Post-Installation Guides

Painting Your Staircase

Wanting to add your own finishing touch to your StairFurb staircase? Read this step-by-step guide for painting wooden staircase parts.

Cleaning Your Staircase

A guide on how best to keep your staircase clean.

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