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Who is Liable for the Measurements?

Please be aware that during a video call with a StairFurb advisor, we will be able to guide you through our measuring process and answer any technical questions you may have that are easier explained during a video call. It is not possible for our advisor to see both ends of the tape measure and read the tape measure on your behalf, therefore StairFurb accepts no liability for the measurements that are taken. The customer is solely responsible for providing the correct measurements.

What Do I Need?

  • 5min before your scheduled call, please click the link that will be sent to you by text message one hour before your scheduled call. Clicking the link will direct you to your video call. Please ensure you activate audio and video.
  • You will need to have a tape measure that is at least 3m long and should have a second person with you to hold the phone or take the measurements. You should also have some means of recording the measurements taken.
  • If you need to change the time of your scheduled call or cancel it, please respond to the confirmation text at least one hour before the scheduled call.
  • Please ensure that you understand the terminology as it is explained in the images at the bottom of this page. 


In order for us to be able to have a useful video call, you will need to understand some of the basic terminologies for different parts of your staircase or landing. Please make yourself familiar with the terminology shown in the images below.

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