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Who is Liable for the Measurements?

Please be aware that during a video call with a StairFurb advisor, we will be able to guide you through our measuring process and answer any technical questions you may have that are easier explained during a video call. It is not possible for our advisor to see both ends of the tape measure and read the tape measure on your behalf, therefore StairFurb accepts no liability for the measurements that are taken. The customer is solely responsible for providing the correct measurements.

What Do I Need?

  • 5min before your scheduled call, please click the link that will be sent to you by text message one hour before your scheduled call. Clicking the link will direct you to your video call. Please ensure you activate audio and video.
  • You will need to have a tape measure that is at least 3m long and should have a second person with you to hold the phone or take the measurements. You should also have some means of recording the measurements taken.
  • If you need to change the time of your scheduled call or cancel it, please respond to the confirmation text at least one hour before the scheduled call.
  • Please ensure that you understand the terminology as it is explained in the images at the bottom of this page. 
 

Terminology

In order for us to be able to have a useful video call, you will need to understand some of the basic terminologies for different parts of your staircase or landing. Please make yourself familiar with the terminology shown in the images below.

Save basket
Your Shopping basket and Stairfurb Configuration will be saved and you'll be given a link. You, or anyone with the link, can use it to retrieve your basket at any time.
Back Save basket
Your Shopping basket will be saved with Product pictures and information, and basket Totals. Then send it to yourself, or a friend, with a link to retrieve it at any time.
Your basket email sent successfully :)

FREE QUOTATION

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Photo Estimate

Simply take a photo of each balustrade section and let us know which style you want. We’ll then estimate your dimensions and provide an idea of price.

GET PHOTO ESTIMATE

Video Call Measure

Get help measuring and a free no-obligation quote on a free 20-minute video call from the comfort of your own home. Speak with our expert team about your staircase upgrade.

BOOK CALL NOW

DIY Online Configurator

Measure your staircase using our online video tutorials and input them into our online configurator for a free, no-obligation quote. It takes less than 15 minutes.

START DIY QUOTE

FREE QUOTATION

X

Video Call Measure

Get help measuring and a free no-obligation quote on a free 20-minute video call from the comfort of your own home. Speak with our expert team about your staircase upgrade.

BOOK CALL NOW

DIY Online Configurator

Measure your staircase using our online video tutorials and input them into our online configurator for a free, no-obligation quote. It takes less than 15 minutes.

START DIY QUOTE